MOCHA Console 是給主播用的直播工具。註冊、登入或使用任何一項功能，就表示已經看過並同意這份條款。條款會跟著服務一起調整，最新的版本都放在這一頁。
1.這份條款涵蓋的範圍
- MOCHA Console 桌面程式（以下稱「主程式」），以及它的付費模組（例如 Console+）。
- 官網 mochaconsole.com：主播後台、主播公開頁、觀眾付款頁、觀眾帳號、主播廣場。
- 給 OBS 等直播軟體使用的畫面（歌單、通知、斗內條等）。
各方案的內容、價格、使用期間、試用與退費細節，以方案頁的「試用、付款與使用規則」為準，跟這份條款一起適用。
2.帳號
- 主播帳號與觀眾帳號都使用 Google 登入。
- 帳號是給本人使用的。如果發現帳號被別人使用，歡迎寫信告訴我們，我們會協助處理。
- 不可試圖通過開多個帳號來繞過免費額度、試用次數。
3.錢怎麼流
觀眾付給主播的錢
- 觀眾在 MOCHA Console 頁面付給主播的錢（斗內、點歌、抽獎），會直接進入主播自己申請的金流帳戶（例如綠界、歐付寶、應援、PayPal）。MOCHA Console 只提供工具，不經手這些款項，也不是觀眾與主播之間交易的一方。
- 信用卡等付款資料是在金流商的付款頁輸入，MOCHA Console 不會取得。
- 退款、發票、稅務，以及主播答應給觀眾的回饋（例如點數、抽獎獎品），由主播負責處理；觀眾遇到交易問題，可以先聯絡主播。需要時，我們可以協助提供系統裡的紀錄。
- 金流商的手續費、撥款時間與審核，依各金流商的規定。
主播付給 MOCHA Console 的費用
- 免費功能與付費方案的內容、價格、使用期間、是否續訂，以方案頁當時的公告為準。價格調整會事先公告，已經付款的期間不受影響。
- 付費方案提供免費試用可以先體驗，所以開通之後原則上不退費。如果遇到重複扣款、付款後沒有開通，或依法應該退款的情況，請附上訂單編號來信，我們會協助處理。
- 方案到期或沒有繼續購買時，付費功能會暫停，歌庫、設定和紀錄都會保留。
4.主播的設定
主程式和主播後台的設定都由主播自己決定，以下幾件事請特別留意：
- 收款資料（商店代號、金鑰、Token 等）要填正確，填錯可能會收不到款。
- 點歌與斗內的金額、抽獎的機率與獎品、點數與回饋的內容，請說明清楚，並確認符合法律與金流商的規定。
- 公開頁、直播畫面網址、感謝名單等要不要公開，由主播決定，需要時可以隨時關閉或刪除。
- 使用各家金流與直播平台時，也要遵守它們的規定。
這些設定帶來的結果，由主播自行負責、處理，我們不負連帶賠償責任；有需要時，我們會盡量協助查詢紀錄。
5.一起維護的使用環境
為了讓主播和觀眾都能安心使用，請不要用 MOCHA Console 做這些事：
- 透過斗內、點歌、抽獎或點數進行詐騙、洗錢或違法賭博。
- 在公開頁、感謝名單、直播畫面放上侵害別人權利的圖片或文字。
- 在暱稱、頭像、留言裡騷擾、冒充別人，或散布仇恨、歧視的內容（觀眾帳號另見〈頭像與名字的規範〉）。
- 用程式大量送出點歌或付款、試圖繞過付款流程或改變抽獎結果，或其他影響服務運作的行為。
遇到這些情況，我們可能會先下架相關內容，必要時暫停或停止帳號。
6.內容的權利
- 主播與觀眾上傳的圖片、文字，權利仍屬於原本的作者。MOCHA Console 只在顯示這些內容需要的範圍內使用（例如公開頁、直播畫面、感謝名單）。
- MOCHA Console 的程式、介面設計、名稱與圖案，如果想拿去其他地方使用，請先來信詢問。
7.搭配使用的第三方服務
MOCHA Console 會搭配 YouTube、Twitch、Google、各家金流與わんコメ等服務使用，這些服務也有各自的規定。它們更新、維修或暫停時，相關功能可能會暫時受到影響，這不在我們能控制的範圍內，但我們會盡快跟上。
主程式連結 Twitch 時，登入資料存在主播自己的電腦裡，可以隨時在主程式中斷連結，或到 Twitch 的設定撤銷授權。
8.服務的調整與穩定
- MOCHA Console 會持續更新，可能新增、調整或停止部分功能；影響比較大的變更，會先在官網或主程式公告。
- 我們會盡力讓服務穩定，但仍可能因維修、網路或設備問題暫時中斷。在法律允許的範圍內，這類無法預期或無法控制的情況造成的影響，不在我們的賠償範圍內。
- 如果依法仍需要由我們賠償，在法律允許的範圍內，賠償金額以提出請求的人自己付給 MOCHA Console、與爭議相關的那一筆方案費用（例如 Creator、Console+）為上限。觀眾付給主播的款項（斗內、點歌、抽獎）不經過 MOCHA Console，不算在這個金額裡。
- 歌庫等重要資料，建議定期用主程式的備份功能留一份。
9.停止使用
- 隨時都可以停止使用。主播可以在主程式刪除帳號，觀眾可以在觀眾後台刪除觀眾帳號；刪除後的資料處理，請見隱私權政策。
- 違反第 5 段時，我們可能暫停或停止帳號，已付的費用依第 3 段的退費說明處理。
- 如果之後要停止整個服務，會提前在官網公告。
10.條款的更新
條款更新時，會修改上面的日期；重大調整會提前在官網或主程式提醒。更新後繼續使用，就表示同意新的版本。
11.準據法與管轄法院
這份條款依中華民國法律解釋。因這份條款產生爭議時，以臺灣高雄地方法院為第一審管轄法院。
12.聯絡我們
有任何問題，歡迎寫信到 mochaplugin@gmail.com。
This English version is provided for convenience. If it differs from the Chinese version, the Chinese version prevails.
MOCHA Console is a live-streaming tool for streamers. Signing up, logging in or using any feature means you have read and agree to these Terms. The Terms are adjusted as the service changes, and the latest version is always on this page.
1.What these Terms cover
- The MOCHA Console desktop app (the "app") and its paid modules (such as Console+).
- The website mochaconsole.com: the streamer dashboard, streamer public pages, viewer payment pages, viewer accounts and the Plaza.
- The screens provided for OBS and other streaming software (song lists, alerts, tip bars and so on).
The content, prices, periods, trials and refund details of each plan follow the Trial, payment and usage rules on the plans page, which apply together with these Terms.
2.Accounts
- Streamer accounts and viewer accounts both sign in with Google.
- An account is for its owner's own use. If you notice someone else using your account, please email us and we will help.
- Please do not try to get around free allowances or trial limits by creating multiple accounts.
3.How the money flows
Money viewers pay to streamers
- Money viewers pay to a streamer on MOCHA Console pages (tips, song requests, draws) goes directly into the payment account the streamer set up themselves (for example ECPay, O'Pay, Oen or PayPal). MOCHA Console only provides the tools. It does not handle these payments and is not a party to the transaction between the viewer and the streamer.
- Card and other payment details are entered on the payment provider's page. MOCHA Console never receives them.
- Refunds, invoices and taxes, as well as anything a streamer promises viewers in return (such as points or draw prizes), are handled by the streamer. Viewers with a transaction problem can contact the streamer first. When needed, we can help by providing the records in our system.
- Payment providers' fees, payout timing and reviews follow each provider's rules.
Fees streamers pay to MOCHA Console
- The content, prices, periods and renewal of free features and paid plans follow what the plans page shows at the time. Price changes are announced in advance and do not affect periods already paid for.
- Paid plans come with a free trial so you can try them first, so in principle there are no refunds once a plan is activated. If you are charged twice, a payment does not activate your plan, or a refund is required by law, please email us with the order number and we will help.
- When a plan expires or is not renewed, paid features pause. Your song library, settings and records are kept.
4.Streamer settings
Settings in the app and the streamer dashboard are up to each streamer. Please take special care with the following:
- Payment details (merchant IDs, keys, tokens and so on) need to be entered correctly. Mistakes may mean payments are not received.
- Please explain clearly the amounts for song requests and tips, the odds and prizes of draws, and what points and rewards include, and make sure they comply with the law and the payment provider's rules.
- Whether the public page, stream screen URLs, thank-you list and so on are public is up to the streamer, and they can be turned off or deleted at any time.
- When using payment providers and streaming platforms, their rules also apply.
The results of these settings are the streamer's own responsibility to handle, and we are not jointly liable for compensation. When needed, we will do our best to help look up records.
5.Keeping the space safe together
So that streamers and viewers can all use MOCHA Console with peace of mind, please do not use it to:
- Commit fraud, launder money or run illegal gambling through tips, song requests, draws or points.
- Post images or text that infringe other people's rights on public pages, thank-you lists or stream screens.
- Harass or impersonate others, or spread hateful or discriminatory content, in nicknames, pictures or messages (for viewer accounts, see also the Picture and Name Guidelines).
- Send song requests or payments in bulk with programs, try to bypass the payment flow or change draw results, or otherwise disrupt the service.
In these cases we may first take down the related content and, if necessary, suspend or close the account.
6.Rights to content
- Images and text uploaded by streamers and viewers still belong to their original authors. MOCHA Console uses them only as needed to display them (for example on public pages, stream screens and thank-you lists).
- If you would like to use MOCHA Console's software, interface design, name or logo elsewhere, please ask us by email first.
7.Third-party services
MOCHA Console works with YouTube, Twitch, Google, payment providers, わんコメ (OneComme) and other services, each with its own rules. When they update, undergo maintenance or pause, related features may be temporarily affected. This is outside our control, but we will catch up as quickly as we can.
When the app connects to Twitch, the login data is stored on the streamer's own computer. The connection can be removed in the app at any time, or the authorization can be revoked in Twitch's settings.
8.Changes and stability of the service
- MOCHA Console keeps updating and may add, adjust or stop some features. Larger changes are announced first on the website or in the app.
- We do our best to keep the service stable, but it may still be interrupted temporarily by maintenance, network or equipment problems. To the extent permitted by law, the effects of such unforeseeable or uncontrollable situations are not covered by our compensation.
- If we are still required by law to pay compensation, to the extent permitted by law, the amount is capped at the plan fee (such as Creator or Console+) that the person making the claim paid to MOCHA Console for the purchase related to the dispute. Payments viewers make to streamers (tips, song requests, draws) do not pass through MOCHA Console and are not counted in this amount.
- For important data such as your song library, we recommend keeping a copy regularly with the app's backup feature.
9.Stopping use
- You can stop using the service at any time. Streamers can delete their account in the app, and viewers can delete their viewer account on the viewer page. For how data is handled after deletion, please see the Privacy Policy.
- If section 5 is violated, we may suspend or close the account. Fees already paid are handled according to the refund terms in section 3.
- If we ever stop the whole service, we will announce it on the website in advance.
10.Updates to these Terms
When these Terms are updated, the date above changes. Major changes are announced in advance on the website or in the app. Continuing to use the service after an update means you agree to the new version.
11.Governing law and jurisdiction
These Terms are governed by the laws of the Republic of China (Taiwan). For any dispute arising from these Terms, the Taiwan Kaohsiung District Court is the court of first instance.
12.Contact us
If you have any questions, please email mochaplugin@gmail.com.
