This English version is provided for convenience. If it differs from the Chinese version, the Chinese version prevails.
A viewer account's picture and name appear with tips, song requests and draws on streamers' streams, thanks lists and public pages, where many people can see them. So that streamers and viewers can feel at ease, the following are not suitable as a picture or name:
1.Not suitable as a picture or name
- Sexual content, nudity, or obvious sexual innuendo.
- Gore, violence, or self-harm.
- Insults, harassment, or targeting a specific person (including the streamer).
- Hate or discrimination (for example based on race, gender, religion or disability).
- Impersonating a streamer, another viewer, or MOCHA Console.
- Your own or someone else's personal information, such as a phone number, an address, or a photo that identifies someone.
- Ads, links, QR codes, or content that pulls people elsewhere.
- Images that infringe someone else's rights, for example using someone's work without permission, when the rights holder reports it.
2.How we handle it
- Streamers can stop showing a viewer's picture on their own stream (this only affects that streamer), and can report a name or picture to us.
- We review reports before acting. If one of the cases above applies, we first remove the picture or reset the name, and tell the viewer why. Once it's replaced with a suitable picture or name, they can keep using it.
- If the same thing keeps happening, picture uploads are paused for a while. After choosing a suitable image, the viewer can send a request, and we'll turn uploads back on once we've reviewed it.
- Serious cases, or cases that don't improve, are handled under section 5 of the Terms of Service.
If you think we got it wrong, write to mochaplugin@gmail.com and we'll take another look.
